On great service : a framework for action
Year of publication: |
1995 ; 1. print.
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Authors: | Berry, Leonard L. |
Publisher: |
New York, NY [u.a.] : Free Press |
Subject: | Kundendienst | Qualitätskontrolle | USA | Management | Fallstudiensammlung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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The service quality solution : using service management to gain competitive advantage
Collier, David A., (1994)
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The service edge : 101 companies that profit from customer care
Zemke, Ron, (1989)
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Implementing quality : with a customer focus
Griffiths, David N., (1991)
- More ...
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Designing connection into healthcare services
Berry, Leonard L., (2020)
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Shankar, Venkatesh, (2009)
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Berry, Leonard L., (2008)
- More ...