On the estimation of the true demand in call centers with redials and reconnects
Year of publication: |
2015
|
---|---|
Authors: | Ding, Sihan ; Koole, Ger M. ; Mei, R. D. van der |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 246.2015, 1 (1.10.), p. 250-262
|
Subject: | Queueing | Forecasting | Redials | Reconnects | Call centers | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Prognoseverfahren | Forecasting model |
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