On the relationships between logistics service deliverables, customer satisfaction and loyalty in industrial supply chains
Year of publication: |
2013
|
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Authors: | Giovanis, Apostolos N. ; Tsoukatos, Evangelos |
Published in: |
Journal for international business and entrepreneurship development. - Olney, Bucks : Inderscience Enterprises, ISSN 1549-9324, ZDB-ID 2212018-X. - Vol. 7.2013, 1, p. 63-80
|
Subject: | Logistikdienstleister | Logistics provider | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Industrie | Manufacturing industries | Griechenland | Greece |
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