On the use of mystery shopping to measure competences
Year of publication: |
2017
|
---|---|
Authors: | Durugy, András ; Kollár, Péter |
Published in: |
Journal of HRM - human resource management. - Bratislava : Comenius University in Bratislava, Faculty of Management, ISSN 2453-7683, ZDB-ID 2849844-6. - Vol. 20.2017, 1, p. 81-88
|
Subject: | competency | measurement | observation | mystery shopping |
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