Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Mitzi Montoya-Weiss; Glenn B. Voss and Dhruv Grewal
Year of publication: |
2003
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Authors: | Montoya-Weiss, Mitzi ; Voss, Glenn B. ; Grewal, Dhruv |
Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2003, 2, p. 19-35
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