Online customer service and retail type-product congruence
Retno Tanding Suryandari; Audhesh K. Paswan
| Year of publication: |
2014
|
|---|---|
| Authors: | Suryandari, Retno Tanding ; Paswan, Audhesh K. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 1, p. 69-76
|
| Subject: | Empathy | Interface | Offline presence | Online store | Perceived values | Retail type-product congruence | Online-Handel | Online retailing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Kundenservice | Customer service | Emotion | Kundenzufriedenheit | Customer satisfaction | Website | Kundenwert | Customer value |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010233537