Online dispute resolution : an answer to consumer complaints about e-commerce transactions in both a national and a European context
Felix E. Braun
Year of publication: |
2012
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Authors: | Braun, Felix E. |
Published in: |
Journal of economics & management. - Katowice, ISSN 1732-1948, ZDB-ID 2175776-8. - Vol. 9.2012, p. 87-96
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Subject: | Electronic Commerce | E-commerce | EU-Staaten | EU countries | Online-Handel | Online retailing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Verbraucherschutz | Consumer protection |
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