Online retail returns management : integration within an omni-channel distribution context
Year of publication: |
2016
|
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Authors: | Bernon, Michael ; Cullen, John ; Gorst, Jonathan |
Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bingley : Emerald Publishing Limited, ISSN 0960-0035, ZDB-ID 184279-1. - Vol. 46.2016, 6/7, p. 584-605
|
Subject: | Reverse logistics | Retail | Omni-channel | Performance | Product returns | Multi-channel | Online-Handel | Online retailing | Betriebliche Kreislaufwirtschaft | Einzelhandel | Retail trade | Logistik | Logistics | Lieferkette | Supply chain | Kundenservice | Customer service | Multikanalvertrieb | Multichannel strategy |
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