Online review analysis-based multi-criteria decision-making for evaluating patient satisfaction : a case study of the Haodf website
Zi-yu Chen, Fei Xiao, Yi-ting Wang, Ya-nan Wang, Wen-hui Hou, Jian-qiang Wang and Lin Li
| Year of publication: |
2024
|
|---|---|
| Authors: | Chen, Zi-yu ; Xiao, Fei ; Wang, Yi-ting ; Wang, Ya-nan ; Hou, Wen-hui ; Wang, Jian-qiang ; Li, Lin |
| Published in: |
Journal of the Operational Research Society. - London : Taylor and Francis, ISSN 1476-9360, ZDB-ID 2007775-0. - Vol. 75.2024, 5, p. 841-859
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| Subject: | aspect extraction | multi-criteria decision-making method | online review analysis | Patient satisfaction | probabilistic linguistic term set | sentiment analysis | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Kundenzufriedenheit | Customer satisfaction | Website | Patienten | Patients | Online-Handel | Online retailing | Bewertung | Evaluation | Virales Marketing | Viral marketing | Krankenhaus | Hospital | Online-Marketing | Internet marketing | Emotion |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/01605682.2023.2215814 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014555766