Online service failure and propensity to suspend offline consumption
Year of publication: |
2014
|
---|---|
Authors: | Piercy, Niall ; Archer-Brown, Chris |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 8, p. 659-676
|
Subject: | retail | Internet | mulit-channel | exit propensity | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Digitale Dienste | Web-based service | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
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