Online service qualities in the multistage process and patients' compliments : a transaction cycle perspective
Year of publication: |
2020
|
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Authors: | Wu, Hong ; Deng, Zhaohua ; Wang, Bin ; Wu, Tailai |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 57.2020, 5, p. 1-18
|
Subject: | Compliment | Online health communities | Psychological and material | Service quality | Transaction cycle | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour |
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