Online Travel Service Quality: the Role of Pre-Transaction Services
Year of publication: |
2004
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Authors: | Van Riel, Allard ; Semeijn, Janjaap ; Pauwels, Pieter |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 15.2004, 4, p. 475-494
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