Only if it is convenient : understanding how convenience influences self-service technology evaluation
Joel E. Collier and Sheryl E. Kimes
| Year of publication: |
2013
|
|---|---|
| Authors: | Collier, Joel E. ; Kimes, Sheryl E. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 1, p. 39-51
|
| Subject: | self-service technology | convenience | need for interaction | speed | accuracy | exploration | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Technischer Fortschritt | Technological change | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009751114