Operational coordination and mass customization capability : the double-edged sword effect of customer need diversity
Year of publication: |
2022
|
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Authors: | Sheng, Hongyan ; Feng, Taiwen ; Chen, Lucheng ; Chu, Dianhui |
Published in: |
The international journal of logistics management. - Bradford : Emerald, ISSN 1758-6550, ZDB-ID 2069452-0. - Vol. 33.2022, 1, p. 289-310
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Subject: | Competitive intensity | Customer need diversity | Mass customization capability | Operational coordination | Organizational agility | Mass Customization | Mass customization | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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