Operational Management of Customer Service
Year of publication: |
2009-12-30
|
---|---|
Authors: | Almeida, Helena ; Faísca, Luís ; Jesus, Saul |
Institutions: | Centro de Investigação sobre Espaços e Organizações (CIEO), Faculdade de Economia |
Subject: | Hotelaria | Gestão de Recursos Humanos | Satisfação no trabalho | Implicação organizacional |
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