Operational risk escalation: An empirical analysis of UK call centres
Year of publication: |
2013
|
---|---|
Authors: | Bryce, Cormac ; Cheevers, Carly ; Webb, Rob |
Published in: |
International Review of Financial Analysis. - Elsevier, ISSN 1057-5219. - Vol. 30.2013, C, p. 298-307
|
Publisher: |
Elsevier |
Subject: | Operational risk | Risk escalation | Theory of Planned Behaviour | Risk management |
-
Operational risk escalation : an empirical analysis of UK call centres
Bryce, Cormac, (2013)
-
Should the insurance industry be banking on risk escalation for solvency II?
Bryce, Cormac, (2016)
-
Generative AI in Operational Risk Management : Harnessing the Future of Finance
Wang, Yanqing, (2023)
- More ...
-
Operational risk escalation : an empirical analysis of UK call centres
Bryce, Cormac, (2013)
-
Should the insurance industry be banking on risk escalation for solvency II?
Bryce, Cormac, (2016)
-
Internally reporting risk in financial services : an empirical analysis
Bryce, Cormac, (2019)
- More ...