Operator staffing and scheduling for an IT-help call centre
Year of publication: |
2007
|
---|---|
Authors: | Alfares, Hesham K. |
Published in: |
European Journal of Industrial Engineering. - Inderscience Enterprises Ltd, ISSN 1751-5254. - Vol. 1.2007, 4, p. 414-430
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | employee scheduling | staffing | queueing models | stochastic demand | call centre scheduling | integer programming | information technology | IT help desk | help desk operators | petrochemical industry | labour costs | cost reduction |
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