Operator staffing and scheduling for an IT-help call centre
Hesham K. Alfares
Year of publication: |
2007
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Authors: | Alfares, Hesham K. |
Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 23843779. - Vol. 1.2007, 4, p. 414-430
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