Optimal hiring and retention policies for heterogeneous workers who learn
Year of publication: |
2014
|
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Authors: | Arlotto, Alessandro ; Chick, Stephen E. ; Gans, Noah |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 60.2014, 1, p. 110-129
|
Subject: | learning curves | heterogeneous workers | Bayesian learning | call center | hiring and retention | operations management | Gittins index | Bandit problem | Lernprozess | Learning process | Personalbeschaffung | Recruitment | Theorie | Theory | Mitarbeiterbindung | Employee retention | Callcenter | Call centre |
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