Optimising customers as knowledge resources and recipients : cases in small to medium sized software enterprises
Year of publication: |
2012
|
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Authors: | Heavin, Ciara ; Adam, Frederic |
Published in: |
Customer-centric knowledge management : concepts and applications. - Hershey, Pa. : Information Science Reference, ISBN 978-1-61350-089-7. - 2012, p. 1-18
|
Subject: | Softwareindustrie | Software industry | USA | United States | KMU | SME | Wissensmanagement | Knowledge management |
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