Optimizing service failure and damage control
Daniel Halbheer, Dennis L. Gärtner, Eitan Gerstner, Oded Koenigsberg
| Year of publication: |
March 2018
|
|---|---|
| Authors: | Halbheer, Daniel ; Gärtner, Dennis ; Gerstner, Eitan ; Koenigsberg, Oded |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 35.2018, 1, p. 100-115
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| Subject: | Service quality | Service reliability | Service failure | Damage control | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijresmar.2017.11.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011816976