Organic knowledge management for web-based customer service
Year of publication: |
2004
|
---|---|
Authors: | Durbin, Stephen D. ; Warner, Doug ; Richter, J. Neal ; Gedeon, Zuzana |
Published in: |
Organizational data mining : leveraging enterprise data resources for optimal performance. - Hershey, Pa. : Idea Group Pub., ISBN 1-59140-134-8. - 2004, p. 92-108
|
Subject: | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Internet | Software | Wissensmanagement | Knowledge management |
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