Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Year of publication: |
2020
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Authors: | Wirtz, Jochen |
Published in: |
Organizational dynamics : a quarterly review of organizational behavior for professional managers. - New York, NY : Pergamon, Elsevier Science, ISSN 0090-2616, ZDB-ID 193069-2. - Vol. 49.2020, 3, p. 1-9
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Subject: | Künstliche Intelligenz | Artificial intelligence | Roboter | Robot | Organisationale Ambidextrie | Ambidextrous organization | Dienstleistungsqualität | Service quality | Organisatorischer Wandel | Organizational change |
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