Extent:
1 online resource (190 pages)
Type of publication: Book / Working Paper
Language: English
Notes:
Description based on publisher supplied metadata and other sources.
""Contents""; ""List of Figures and Tables""; ""Preface""; ""PART 1 The concept of measurement""; ""Introduction and Purpose of Measurement""; ""Corporate Measurement""; ""Process Measurement""; ""PART 2 Establishing a process measurement programme""; ""Customer-centred Measurement""; ""Identifying the Process Measurement""; ""Targets and Objectives""; ""Tracking and Recording""; ""Interpretation""; ""Action""; ""Involving People""; ""PART 3 Looking beyond the basics""; ""International Standards""; ""Quality Costs""; ""The Long Term""; ""Index""
ISBN: 978-0-566-08947-3 ; 0-566-08349-3 ; 978-0-566-08349-5
Source:
ECONIS - Online Catalogue of the ZBW
Persistent link: https://www.econbiz.de/10012685637