Extent: | 1 online resource (190 pages) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based on publisher supplied metadata and other sources. ""Contents""; ""List of Figures and Tables""; ""Preface""; ""PART 1 The concept of measurement""; ""Introduction and Purpose of Measurement""; ""Corporate Measurement""; ""Process Measurement""; ""PART 2 Establishing a process measurement programme""; ""Customer-centred Measurement""; ""Identifying the Process Measurement""; ""Targets and Objectives""; ""Tracking and Recording""; ""Interpretation""; ""Action""; ""Involving People""; ""PART 3 Looking beyond the basics""; ""International Standards""; ""Quality Costs""; ""The Long Term""; ""Index"" |
ISBN: | 978-0-566-08947-3 ; 0-566-08349-3 ; 978-0-566-08349-5 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012685637