Organizational Process Climate (OPC) - How Do Employees Perceive It? An Empirical Analysis on an ISO-9001 Certified Public Sector Paper Industry

OPC is a critical concept, links to continuous improvement; usually discussed and studied within an ambit of TQ oriented organizational development under the business process dimensions. No doubt, the conceptual basis of the present study is a bit old, but in the context of public sector industry in India, there is dearth of this kind of study. Academic literature with empirical evidence on this aspect is also limited. Considering the dearth, the study conducted in ISO certified public paper industry located in Assam. Main aim of the study is to assess the employees’ perception of OPC. The study revealed an ideal OPC no doubt assumes the requirement of employees’ involvement with passion and practices. Employees’ perception toward OPC in the referred context is highly favorable