Outsourcing a two-level service process
Hsiao-Hui Lee; Edieal J. Pinker; Robert A. Shumsky
| Year of publication: |
2012
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|---|---|
| Authors: | Lee, Hsiao-hui ; Pinker, Edieal J. ; Shumsky, Robert A. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 58.2012, 8, p. 1569-1584
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| Subject: | Outsourcing | Dienstleistungsqualität | Service quality | Asymmetrische Information | Asymmetric information | Vertragstheorie | Contract theory | Warteschlangentheorie | Queueing theory | Callcenter | Call centre |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009613876