Outsourcing strategy in two-stage call centers
Jun Woo Kim; Sang Chan Park
| Year of publication: |
2010
|
|---|---|
| Authors: | Kim, Jun Woo ; Park, Sang Chan |
| Published in: |
Computers & operations research : and their applications to problems of world concern ; an international journal. - Oxford [u.a.] : Elsevier, ISSN 0305-0548, ZDB-ID 194012-0. - Vol. 37.2010, 4, p. 790-805
|
| Subject: | Callcenter | Call centre | Outsourcing | Strategisches Management | Strategic management | Indien | India |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003944564