Overflow networks : approximations and implications to call center outsourcing
Year of publication: |
2012
|
---|---|
Authors: | Gurvich, Itai ; Perry, Ohad |
Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 60.2012, 4, p. 996-1009
|
Subject: | Outsourcing | Callcenter | Call centre | Unternehmensnetzwerk | Business network | IT-Dienstleister | IT service provider |
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