Patient engagement : a consumer-centered model to innovate healthcare

The increasing life expectations and the desire for an improved quality of life for people are placing an increasing pressure on Western healthcare systems, which are called upon to innovate their management and services in order to become better aligned with the evolving demand of their client, the bpulic. In this context, making consumers effectively engaged in their health care management is crucial for achieving such goals. Following the Consumer Psychology perspective, this book offers healthcare professionals, policy makers, academics and experts of new technologies a comprehensive theoretical vision on patient engagement. The editors propose concrete tools and insights to promote the engagement of patients in their own healthcare. Rigorous and readable, this timely manifesto presents a new model of patient engagement in healthcare, emphasizing its value in improving patient care, safety, and outcomes and in leading to healthcare innovation. --