People risk management : a practical approach to managing the human factors that could harm your business

VII, 304 S.

graph. Darst.

Machine generated contents note: 01 People Risk in context1.1 A quiet revolution in decision-making -- 1.2 The Global Financial Crisis -- 1.3 Failure to challenge -- 1.4 What is People Risk? -- 1.5 Structure of the book -- 1.6 Audience -- Notes02 Definition and models of People Risk -- 2.1 Introduction - what is People Risk? -- 2.2 An example of People Risk Management -- 2.3 Definition of People Risk -- 2.4 Models of People Risk -- 2.5 The People Risk Triangle -- Notes03 The human dimension of People Risk -- 3.1 Decision-making -- 3.2 Cognitive biases -- 3.3 Heuristics -- 3.4 Conflicts of interest -- 3.5 Systems of human decision-making -- 3.6 A hypothetical example -- Notes04 Case studies in People Risk -- 4.1 Summary of cases -- 4.2 The 4Is Model -- 4.3 Incidents -- 4.4 Individuals -- 4.5 Institutions -- 4.6 Industry -- 4.7 Lessons to be learned from the cases studied -- Notes05 People Risk Management Framework -- 5.1 Risk Management -- 5.2 People and other risks -- 5.3 People Risks in the Risk Management Framework -- 5.4 Internal and External People Risks -- 5.5 People Risk and Conduct Risk -- 5.6 People Mapping -- 5.7 Identifying and assessing People Risks -- 5.8 Escalation of People Risks -- 5.9 Appetite for People Risk -- Notes06 People Risk in the boardroom -- 6.1 Board governance and maturity -- 6.2 Boardroom dynamics -- 6.3 The role of the Chairperson -- 6.4 The role of the CEO -- 6.5 The warning signs -- 6.6 Monitoring board behaviour -- 6.7 What are the main People Risks in the boardroom? -- 6.8 Managing People Risk in the boardroom -- Notes07 The influence of organizational culture -- 7.1 Culture in context -- 7.2 Understanding risk culture -- 7.3 Embedding a risk culture -- 7.4 Values -- 7.5 Trust -- 7.6 Example of risk culture and values in action - managing Health and Safety -- Notes08 Roles and responsibilities -- 8.1 The Three Lines of Defence model -- 8.2 People Risk mitigation -- 8.3 Clarifying responsibilities in the lines of defence -- 8.4 High Reliability Organizations -- 8.5 The crucial role of Human Resources (HR) -- 8.6 Human Resources Risk Management -- 8.7 The Assurance functions -- 8.8 Auditing corporate culture -- 8.9 Values audit -- Notes09 Improving decision-making -- 9.1 Making the Invisible Visible -- 9.2 Improving individual decision-making -- 9.3 Decision-making process -- 9.4 Checklists and decision-making -- Notes10 Personal responsibility -- 10.1 Codes of Conduct -- 10.2 Personal responsibilities -- 10.3 Job Descriptions -- 10.4 Individual Interactions -- 10.5 Personalized Codes of Conduct -- Notes11 Conclusion -- 11.1 Lessons learned -- 11.2 Regulation of People Risk -- 11.3 Starting the journey -- 11.4 What will success look like? -- 11.5 The imperative for change -- NotesGlossary of terms and abbreviations -- References -- Index.

ECONIS - Online Catalogue of the ZBW