People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
Year of publication: |
2005
|
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Authors: | Lucas, Robert William |
Publisher: |
New York : AMACOM London : McGraw-Hill |
Subject: | Employees | Training of | Interpersonal communication | Conflict management |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Wall, Bob, (2001)
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Exercises for interpersonal skills training
Gillen, Terry,
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Lambert, Jonamay, (2009)
- More ...
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Customer service : skills for success
Lucas, Robert W., (2009)
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Customer service : skills for success
Lucas, Robert W., (2012)
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Please every customer : delivering stellar customer service across cultures
Lucas, Robert W., (2011)
- More ...