Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Sandra Miranda, Patrícia Tavares, Rita Queiró
| Year of publication: |
August 2018
|
|---|---|
| Authors: | Miranda, Sandra ; Tavares, Patrícia ; Queiró, Rita |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 89.2018, p. 371-377
|
| Subject: | fsQCA | Service quality | Satisfaction | Railway industry | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Schienenverkehr | Railway transport | Fuzzy-Set-Theorie | Fuzzy sets | Bahnpolitik | Railway policy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.12.040 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011881817