Perceived Trustworthiness Within The Organization: The Moderating Impact Of Communication Frequency

(WP05/02 Clave pdf) This paper investigates the antecedents of intra-organizational trust and, more specifically, how the frequency of communication between trustor and trustee moderates the impact of these factors on perceived trustworthiness. Data on 157 dyadic relationships among 50 senior managers within a multinational corporation confirm that the effect of both trustor as well as trustee characteristics on the level of perceived trustworthiness is moderated by the frequency of communication between the two parties.