Performance assessment of service operations using DEA and managerial judgement : a case study
Chwen Sheu; Chen-Lung Yang
| Year of publication: |
2010
|
|---|---|
| Authors: | Sheu, Chwen ; Yang, Chenlung |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 6.2009/10, 4, p. 369-382
|
| Subject: | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungsqualität | Service quality | Versicherung | Insurance | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008647515