Performance contracting in after-sales service supply chains
Year of publication: |
2007
|
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Authors: | Kim, Sang Hyun ; Cohen, Morris A. ; Netessine, Serguei |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 53.2007, 12, p. 1843-1858
|
Subject: | Kundenservice | Customer service | Lieferkette | Supply chain | Vertragstheorie | Contract theory | Operations Research | Operations research |
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