Performance of E-Governance Initiatives in India

During the last few years there have been major initiatives among different Governments towards ushering in Information Technology and its tools in the functioning of Government. The emphasis has been on providing better services to citizens and in improving internal productivity. It has been widely accepted that IT implementation in Government is a most difficult process and hence requires careful planning and formulation of strategies for effective implementation. This paper discusses the model to assess the performance to e-governance initiatives in India. Based on the survey results and analysis, it was found that e-governance system is successful and used by most of the companies in India, which need to be strengthened. E-Governance, which essentially aims at enhancing good governance and strengthening the democratic process, can also be seen as a way of providing access to information, freedom of expression, greater equity, efficiency, productivity growth and social inclusion. It is evident that successful e-governance initiatives have demonstrable and tangible impact on increasing government efficiency, improving citizen participation and quality of life as a result of effective multi-stakeholder partnerships. With that said, the Government of India should consider focusing on performance assessment including efficiency, responsiveness, reliability, security and putting in place mechanisms to enhance citizen centricity for the development and implementation of e-governance systems