Performance on the frontline of tourist decision making
Year of publication: |
March 2018
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Authors: | Wilson, Jude ; Moore, Kevin |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 864377-5. - Vol. 57.2018, 3, p. 370-383
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Subject: | decision making | frontline staff | performance | authenticity | trust | discursive action model | Entscheidung | Decision | Glaubwürdigkeit | Credibility |
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