Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Muhammad Muazzem Hossain
| Year of publication: |
2014
|
|---|---|
| Authors: | Hossain, Muhammad Muazzem |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 9.2014, 1, p. 67-83
|
| Subject: | SERVQUAL | service quality | service fitness | services standards | functional quality | normative requirements | service expectation | service performance | disconfirmation theory | gap analysis | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Standardisierung | Standardization | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011283320