Extent: | 1 Online-Ressource (XXII, 122 Seiten) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based upon print version of record Cover; Title Page; Copyright; Contents; Foreword ; Introduction ; About Peter F. Drucker; Why Self-Assessment?; The Five Most Important Questions; Encourage Constructive Dissent; Creating Tomorrow's Society of Citizens; Question 1 What Is Our Mission?; It Should Fit on a T-Shirt; Make Principled Decisions; Keep Thinking it Through; What is our Mission?; What is Your Mission?; Millennial Takeaway; Question 2 Who Is Our Customer?; Identify the Primary Customer; Identifying Supporting Customers; Know Your Customers; Who is our Customer?; Customers at the Center of Everything! Millennial TakeawayQuestion 3 What Does the Customer Value?; Understand Your Assumptions; What Does the Primary Customer Value?; What do Supporting Customers Value?; Listen to Your Customers; What Does the Customer Value?; Creating Customer Value: How Well is Your Brand Helping Customers?; Millennial Takeaway; Question 4 What Are Our Results?; Look at Short-Term Accomplishments and Long-Term Change; Qualitative and Quantitative Measures; Assess What Must be Strengthened or Abandoned; Leadership is Accountable; What are our Results?; What are our Results? Drucker's Pillars of How to Examine ResultsThe Importance of a Values Filter; The Prism of Your Beliefs; Millennial Takeaway; Question 5 What Is Our Plan?; Goals are Few, Overarching, and Approved by the Board; Objectives are Measurable, Concrete, and the Responsibility of Management; Five Elements of Effective Plans; Build Understanding and Ownership; Never Really be Satisfied; What is our Plan?; Planning for Sustainability: The Story of MI Casa; A Plan for Leadership; A Plan That Is Customer Centered and Results Oriented; A Plan Based on a Mission for Changing Times A Plan That Is Culturally Centered and InclusiveA Plan Informed by Learning That Ensures Future Success; A Plan That Sustains; Millennial Takeaway; Transformational Leadership; Millennial Takeaway; The Self-Assessment Process; Suggested Questions to Explore; Question 1: What is our Mission?; What Are We Trying to Achieve?*; What Are the Significant External or Internal Challenges, Opportunities, and Issues?; Does Our Mission Need to Be Revisited?*; Question 2: Who is our Customer?; Who Are Our Customers?; Have Our Customers Changed?*; Should We Add or Delete Some Customers?* Question 3: What Does the Customer Value?What Do Our Customers Value?; Question 4: What are our Results?; How Do We Define Results for Our Organization?*; To What Extent Have We Achieved These Results?*; How Well Are We Using Our Resources?*; Question 5: What is our Plan?; What Have We Learned, and What Do We Recommend?*; Where Should We Focus Our Efforts?*; What, If Anything, Should We Do Differently?*; What Is Our Plan to Achieve Results for the Organization?*; What Is My Plan to Achieve Results for My Group or Responsibility Area?*; Notes; Definition of Terms; Additional Resources About the Contributors |
ISBN: | 978-1-118-97961-7 ; 978-1-118-97959-4 ; 978-1-118-97959-4 ; 1-118-97959-1 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012683880