Phoning in sick? An overview of employee stress in call centres
| Year of publication: |
2003
|
|---|---|
| Authors: | Holman, David |
| Published in: |
Leadership & organization development journal. - Bradford : Emerald, ISSN 0143-7739, ZDB-ID 4461940. - Vol. 24.2003, 3, p. 123-130
|