Piecing Together Service Quality: A Framework for Robust Service
| Year of publication: |
2003
|
|---|---|
| Authors: | Stewart, Douglas M. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 12.2003, 2, p. 246-265
|