Plan to do it right: and plan for recovery
Year of publication: |
2004
|
---|---|
Authors: | Cranage, David |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 16.2004, 4, p. 210-219
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service failures | Service improvements | Customer retention | Customer satisfaction |
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