Platform quality factors influencing content providers' loyalty
Year of publication: |
2021
|
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Authors: | Kim, Junic |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-8
|
Subject: | Platform | Service quality | SERVQUAL | User loyalty | User satisfaction | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Digitale Plattform | Digital platform | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour | Social Web | Social web | Produktqualität | Product quality |
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