Platform refund insurance or being cast out : quantifying the signaling effect of refund options in the online service marketplace
Year of publication: |
2023
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Authors: | Zheng, Jinyang ; Wang, Youwei ; Tan, Yong |
Published in: |
Information systems research : ISR. - Linthicum, Md. : INFORMS, ISSN 1526-5536, ZDB-ID 2027203-0. - Vol. 34.2023, 3, p. 910-934
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Subject: | consumer surplus | demand estimation | online marketplace | platform refund insurance | signaling theory | Signalling | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Digitale Plattform | Digital platform | Electronic Commerce | E-commerce | Konsumentenrente | Consumer surplus | Nachfrage | Demand |
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