Please hold, your call is important to us : some thoughts on unspeakable customer experiences
Year of publication: |
2009
|
---|---|
Authors: | Brown, Stephen |
Published in: |
Memorable customer experiences : a research anthology. - Farnham [u.a.] : Gower, ISBN 978-0-566-08868-1. - 2009, p. 253-266
|
Subject: | Marketing | Event-Marketing | Event marketing | Kunden | Customers |
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