POLQUAL : measuring service quality in police traffic services
Year of publication: |
2013
|
---|---|
Authors: | Sarrico, Cláudia S. ; Ferreira, Luís Miguel D. F. ; Silva, Luís Filipe Cardoso |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 3, p. 275-289
|
Subject: | Police | Service quality | User satisfaction | SERVQUAL | Portugal | Dienstleistungsqualität | Polizei | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
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