Power of Positive Criticism

Intro -- Contents -- Acknowledgments -- Introduction -- Section I: Twenty Tips -- Befriend Criticism -- Criticize Strategically -- Be Improvement- Oriented -- Protect the Self-Esteem -- Choose the Right Words -- Criticize Your Criticisms -- Involve Your Recipient -- Remember the Merits . . . Without the '' But'' -- Tell Them What You Want -- Be Timing-Oriented -- Use Questions Socratically -- When Words Don't Work: Use Your Actions -- Use Your Expectations -- Acknowledge That It's Subjective -- Put Motivation in Your Criticisms -- Use Their World -- Follow Up, Follow Up, Follow Up -- Know Your Criteria for Criticizing -- Listen to Yourself -- Stay Cool, Calm, and Collected -- Tips in Action -- Section II: Frequent, Challenging, and Difficult Criticism Situations -- So You're Afraid to Criticize Your Boss? -- The Wrath of Criticism -- It's Personal, Not Business -- Criticism Among Equals -- In the Line of Fire -- Criticism in Groups -- ''I Lost It in the Sun'' -- When the Customer Isn't Right -- '' That's a Terrible Idea'' -- '' It Won't Work'' -- '' Nobody Cares'' -- When You're the Fall Guy -- Friendship Harassment -- When Criticism Is Ethical -- I Heard It Through the Grapevine -- I Knew Him When . . . -- A Positive Critic -- The Criticism Inventory ( TCI) -- Index -- About the Author.