Predictive analysis of emotions for improving customer services
Vinay Kumar Jain (Jaypee University of Engineering and Technology, India), Shishir Kumar (Jaypee University of Engineering and Technology, India)
| Year of publication: |
[2017]
|
|---|---|
| Authors: | Jain, Vinay Kumar ; Kumar, Shishir |
| Published in: |
Applying predictive analytics within the service sector. - Hershey, PA, USA : IGI Global disseminator of knowledge, ISBN 978-1-5225-2148-8. - 2017, p. 125-134
|
| Subject: | Data Mining | Data mining | Text | Emotion | Kundenservice | Customer service | Online-Handel | Online retailing | Indien | India |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-5225-2148-8.ch008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011637810