Prescription for excellence : leadership lessons for creating a world class customer experience from UCLA Health System
Joseph A. Michelli
| Year of publication: |
2011
|
|---|---|
| Authors: | Michelli, Joseph A. |
| Publisher: |
New York [u.a.] : McGraw-Hill Professional |
| Subject: | UCLA Health System. | Consumer satisfaction. | Customer relations. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 304 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-07-177354-6 ; 0-07-177354-1 |
| Classification: | Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10009173822