Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach
Year of publication: |
2023
|
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Authors: | Kheyri, Sajjad ; Lotfi, Farhad Hosseinzadeh ; Najafi, Seyed Esmaeil ; Rahmani Parchkolaei, Bijan |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 46.2023, 1, p. 1-34
|
Subject: | correlated output prediction | data envelopment analysis | DEA | general two-step | genetic algorithm | predictive benchmark | Theorie | Theory | Data-Envelopment-Analyse | Data envelopment analysis | Technische Effizienz | Technical efficiency | Benchmarking | Prognoseverfahren | Forecasting model |
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